Georgia Natural Gas (GNG) Warns Customers About Payment Scam

Spanish / Español

GNG is alerting its customers not to be defrauded by a scam in which individuals misrepresenting themselves as utility employees threaten to turn off electric and gas service if payment is not made to them that day.

The scam involves payments using Green Dot MoneyPaks.  As noted on the MoneyPak packaging and on the company’s Web site (www.moneypak.com), to protect themselves from fraud, consumers should treat the MoneyPak like cash and only use the MoneyPak number with businesses on their approved partner list.

Here is how the scam works:

  • An individual pretending to be a utility employee calls customers saying they “work in the disconnect collection department.”
  • They tell customers their account is in arrears and their utility service will be discontinued unless they make a payment using a prepaid debit card.
  • Customers are told to purchase a Green Dot MoneyPak at any convenience store, use cash to put money onto the card, and then provide the number on the card to the person who called them. 
  • Customers are advised that if they do not immediately call back and provide the MoneyPak information, their service will be turned off that day.
  • Typically, after the customer provides that MoneyPak number, the scammer transfers the funds to a prepaid card, and cashes it in at an ATM.

What to do if you get a call
GNG notifies customers in writing in advance of the disconnection date if service is in jeopardy of being disconnected.  No GNG-initiated collection call will direct a customer to a specific payment option for resolution.  If customers know they have an outstanding balance that needs to be resolved, they should call GNG at 1-877-850-6200.  Our Customer Care Center is open Monday through Friday, 7:00 a.m. to 8:00 p.m. and on Saturdays from 8:00 a.m. to 5:00 p.m. 

Any customer who has doubts about the legitimacy of any call from GNG, especially one in which payment is requested, should call GNG directly.