Reading Your Bill

If you choose a variable price plan, your gas service will be billed at a price per therm that may change or remain the same based on market conditions change based on market conditions. The price per therm used to calculate your gas charge is the Georgia Natural Gas® price in effect on the first day of your meter reading cycle. Your gas service will be billed under a variable plan on a month-to-month basis. You may switch to another price plan for which you qualify at no additional charge.

If you enroll on the Guaranteed BillSM plan, you’ll be protected from fluctuations in both weather and market prices for a year. Rather than paying a “rate” or “price per therm,” you'll be billed a flat amount for each standard service period that begins during the term of your one-year agreement, and GNG will prorate the amount for periods shorter or longer than a standard service period of 27-33 days. This amount, the Guaranteed Bill Charge, is based on historical gas usage at the premises and expected natural gas prices. For more details on how to read your Guaranteed Bill statement, please see our How to Read your Guaranteed Bill statement page.

If you choose a fixed price plan, gas service is billed at a fixed price per therm. Although GNG's currently available fixed prices may change at any time, the price used to calculate your gas charge for the full length of the plan will be GNG's price in effect at the time you select the plan. Your fixed price will remain in effect for each service period that begins during the term of your agreement.

If you enroll on the Pre-Pay plan, gas service is billed as estimated gas charges in advance of the actual gas usage. Estimated gas charges are calculated by multiplying the current variable Pre-Pay plan price per therm in effect at the time of the estimate by the expected usage. Once your actual charges and the variable price for the billing period are available, they are trued up with the previous estimate. For more details on how to read your Pre-Pay plan bill, please see our How to Read your Pre-Pay Plan Bill page.

For detailed information about GNG bills, see our Terms and Conditions of Service.

If you are on a fixed price or variable plan, your GNG bill will contain the following components:

  • AGLC Base Charge – The AGLC Base Charge is a regulated charge from the utility (AGLC) that is billed through each gas marketer. GNG bills a full base charge regardless of the number of days of service.
  • GNG Customer Service Charge – A charge related to GNG’s cost of maintaining and servicing your account. This charge may vary based on a customer’s credit criteria, payment history and/or individual service requirements. GNG assesses a full customer service charge for each service period regardless of the number of days of service.
  • GNG Signature Service Charge – A charge incurred if a customer enters into an agreement to receive special ancillary services not generally included as part of GNG’s price plan offerings. Depending upon the signature service selected, the charge may be one-time or recurring, and it may be either flat or volumetric. Because GNG may offer several signature services, the Signature Service Charge will be listed on the bill by its specific name.
  • Gas Charge – The charge for gas used during the service period. The gas charge can vary based on the quantity of gas used and the price per therm for the service period.
  • Interstate Pipeline Capacity Charge (if applicable) – A transportation charge that is based on Dedicated Design Day Capacity (DDDC). GNG bills a full interstate pipeline capacity charge for each service period regardless of the number of days of service.
  • Sales Tax – As required by state law, sales tax will be applied to all charges except Late Charges.

If you are on the Guaranteed Bill plan, your GNG bill will contain the following components:

  • Guaranteed Bill Charge – This charge includes your AGLC Base Charge, GNG Customer Service Charge, Gas Charge and Interstate Pipeline Capacity Charge (if applicable). 
  • Sales Tax – As required by state law, sales tax will be applied to all charges except Late Charges.

Other Charges

  • Taxes: You are responsible for all applicable federal, state, and local taxes and charges. If you are a tax-exempt entity, it is your responsibility to provide GNG with the necessary exemption certificate.
  • Returned Payment Charge: You will be assessed a nonrefundable charge for any payment to your account that is not accepted for its full amount, including  returned payments associated with a bank draft payment. At our option, we will assess this charge the first time your check or payment is not accepted, even if it is honored upon resubmission.
  • Late Charge: If your account becomes past due by $30 or more, you will be billed a Late Charge of 1.5% of the unpaid amount, with a minimum charge of $10, to offset GNG’s additional costs.
  • Fixed Rate Early Termination Charge: Your account will be assessed an early termination charge if you breach a fixed price agreement with GNG. This charge is intended to compensate GNG for losses and expenses it estimates it will incur as the result of the early termination of a customer’s fixed price plan.
  • Guaranteed Bill Early Termination Charge: Your account will be assessed an early termination charge if you breach a Guaranteed Bill plan agreement with GNG. This charge is intended to compensate GNG for losses and expenses it estimates it will incur as the result of the early termination of a customer’s Guaranteed Bill plan.
  • Service Connection Charge:  If you are establishing new service at a premises or reestablishing service that has been disconnected, you will be assessed a $60 Service Connection Charge, of which $25 is a pass-through charge from AGLC. This charge does not apply to customers who are switching to GNG at their current premise. 
  • Service Reconnection Charge: If you are reestablishing service at the same premises, you will be assessed a $60 Service Reconnection Charge, of which $25 is a pass-through from AGLC.
  • Seasonal Service Reconnection Charge: If your service is voluntarily disconnected and reconnected at a single location within a 12-month period and you are a residential customer, you will be assessed a reconnection charge of $75, of which $50 is a pass-through charge from AGLC. If you are a commercial customer, the reconnection charge is $85, and the AGLC pass-through is $60.
  • Meter Set Charge: If you are the first occupant of a premises after a meter is installed, you will be assessed a $60 Meter Set Charge, of which $50 is a pass-though charge from AGLC.

Note: All charges described in this section are subject to change upon 30 days' notice as provided in our Terms and Conditions of Service.

Read Your GNG Gas Bill Like an Expert

This sample bill offers the information you need to more fully understand your bill:

Why choose GNG?

We're the state's leading natural gas provider.

Moving to the area?

Here's some handy information to make your move a little easier.

Need more incentive?

Check out our partner discounts just for Georgia Natural Gas customers.