Georgia Natural Gas

Why choose Georgia Natural Gas (GNG)?
Georgia Natural Gas is the state’s leading natural gas provider. We are committed to providing reliable, competitively priced gas service backed up by outstanding customer service. Our staff has years of experience serving Georgia residents and businesses. Natural gas is our only business, so it’s no wonder we are considered the experts. Why not go with the leader?

What does GNG offer its business customers that other marketers don’t?
We are a Georgia-based company that offers all of our business customers outstanding customer service and price plans that are varied and flexible. In addition, our Georgia-based energy managers stand ready to work with larger commercial and industrial accounts.

How can I establish service with GNG?
Our representatives are assigned to work with businesses based on the size of the business. To find out the correct contact for you, see our main Business Services page.

What is my gas price per therm?
Your price per therm depends on what price plan you selected. Under a variable market price plan, you pay for the gas you use each month at a competitive market price, so your cost of gas varies from month to month. Under a fixed price contract, which is not available to all business customers, you pay for the gas you use at a price per therm that is guaranteed for the length of your agreement, eliminating monthly fluctuations in price.

Why does my bill reflect “0” therms of gas consumed or “no reading”?
If the gas usage on your bill is zero, it means you did not consume any natural gas during the billing period. If your usage says “no reading,” that means we did not receive a meter reading from Atlanta Gas Light Company.

Whom do I call for natural gas-related emergencies or if I smell gas?
Contact Atlanta Gas Light Company regarding either of the following issues:

Gas leaks or other natural gas-related emergencies
Meter problems

In metro Atlanta, call 770-994-1946 or 770-907-4231. Outside metro Atlanta, call 1-800-GAS-LINE (1-800-427-5463).

Does Georgia Natural Gas require a contract?
GNG typically does not require a written contract. However, some large business customers may find it favorable to take advantage of contract pricing. In addition, by accepting gas service from GNG, all of our customers agree to our Terms and Conditions of Service. When you select a fixed price plan, you are entering into a contract to remain on the plan for the length of your agreement.

I have chosen another marketer but would like to switch to Georgia Natural Gas. Is there a fee to switch?
You have the right to switch to GNG from another gas marketer any time. Just call us at 770-850-6200 (inside metro Atlanta) or toll-free at 1-877-850-6200 (outside Atlanta) and request that your gas service be switched to GNG. You are allowed one marketer switch per 12-month period at no charge. You may be assessed a switching fee by your new marketer if you make more than one marketer switch within a 12-month period. If you contact GNG prior to the 15th of the month, your gas service should be switched beginning the following month. If you request a marketer switch on or after the 15th of the month, your gas service may not be switched until the second month following your request.

What will my Georgia Natural Gas bill look like?
Regardless of your selected price plan, your GNG bill will contain the following components:

AGLC base charge – Regulated charge that Atlanta Gas Light Company (AGLC) bills through each gas marketer. Each month AGLC bills GNG a full base charge on the 20th of the month for all GNG customers receiving service as of the first of the next month. GNG, in turn, passes through that charge to its customers. Base charges effective on the 20th of the current month cover the following month.
GNG customer service charge – GNG’s cost of maintaining and servicing your account. This charge may vary based on your selected price plan. GNG bills a full customer service charge regardless of the number of days of service.
Gas charge – The cost for gas used during the month’s billing period, based on total therms used.
Interstate pipeline capacity charge – A separately billed transportation charge that is based on your Designated Design Day Capacity (DDDC). GNG bills a full interstate capacity charge regardless of the number of days of service. (See related question about DDDC.)
Sales tax – Sales tax will be applied to all charges, with the exception of late charges.

What are my payment options with Georgia Natural Gas?
Payment in full is due on or before the due date shown on your bill using one of the following payment options:

Online through your checking or savings account. Save time and postage costs by paying online. This service is available nearly 24 hours a day, seven days a week, and it’s easy to register. You must have a copy of a recent GNG bill so you can enter your account number, name and address exactly as they appear on your bill. Your online payment can take up to five business days to process.

Register for online services.
Check or money order via the mail. Your payment may take up to seven business days to be processed.
Payment stations – Pay your balance in person at a Western Union® location. Call 1-800-354-0005 and press Option 5 to find the Western Union nearest you. Western Union assesses a processing fee for each transaction. Your payment may take up to seven business days to be processed.
Pay by phone – You can pay your gas bill automatically using your checking or savings account or your Visa, MasterCard, Discover Card, or certain ATM/debit cards using the SpeedPay^© automated pay service. SpeedPay^© assesses a processing fee for each transaction. You transaction may take up to five business days to be processed; your credit card payment or debit transaction may take up to two business days.
Automatic bank draft – When you sign up for automatic bank draft, we automatically withdraw the amount due from your financial institution on the due date shown on your bill. If the due date falls on a weekend or holiday, the withdrawal will be completed the next business day. To sign up, call GNG for an application (770-850-6200 inside metro Atlanta or 1-877-850-6200 toll-free outside Atlanta), download an application (68 KB, PDF) to mail or fax to us,or use Online Customer Care and apply online.

GNG reserves the right to add, change, or terminate payment options at any time.

Can I pay my bill online?
GNG is pleased to offer online bill payment as part of our Online Customer Care. You can pay online through your checking or savings account. Online payment is safe, secure and dependable. To register for online services, you need a recent copy of your GNG bill.

What does the term Designated Design Day Capacity (DDDC) mean?
Designated Design Day Capacity is set by Atlanta Gas Light Company (AGLC) and is based on your consumption over the past year. The DDDC is a measure of the pipeline capacity for gas needed to serve your home or business on peak demand days, typically the coldest days of the year. The DDDC is adjusted periodically by AGLC.

I recently enrolled with Georgia Natural Gas. I received my first bill for seven days of service, with a full Base Charge. On my next bill, it appears that I’m being billed again for a Base Charge. Was I billed a Base Charge twice for the same month of service?
No. The first Base Charge was for the previous month of service, and the second base charge is for the current month. You are billed for 12 base charges per year. Each month AGLC bills GNG a full base charge for all GNG customers of record as of the 20th of the month. GNG, in turn, passes through that charge to its customers. Base charges effective on the 20th of the current month cover the following month. For example, base charges effective on October 20 cover the month of November. GNG bills a full base charge regardless of the number of days of service.

I’ve recently chosen automatic bank draft for automatic payment of my gas bill. How do I know when my automatic bank draft payment will be debited from my checking account?
GNG’s bank draft payment plan automatically withdraws the amount due from your regular checking account. Your account will be debited on the due date shown on your bill unless that date is a holiday or on a weekend. In those cases, your account will be debited the next business day.

What should I do if I want to terminate service with GNG?
If you move or otherwise want to terminate service, you must give GNG at least 10 business days advance notice by phone. The number inside metro Atlanta is 770-850-6200; outside metro Atlanta the toll-free number is 1-877-850-6200. After you make the required phone call, you may submit a written request for termination to Georgia Natural Gas, P.O. Box 723908, Atlanta, GA 31139-0908, or notify GNG electronically at customerservice@onlygng.com.

Please note that GNG is not responsible for written or electronic correspondence sent to the wrong address. If you do not notify GNG by telephone that you want to terminate service, GNG will continue service until such notice is received. In either case, you will be responsible for paying all charges incurred until the time of termination.